Theo McPherson
@theomcpherson
Business and Operations Engineer at AgileWorks Group who built Mendix applications and automation workflows to reduce manual processing.
South AfricaWhat I'm looking for
At AgileWorks Group, I administered Zoho and HubSpot CRM and helpdesk platforms, resolving client queries and escalations within SLA targets. I also built and maintained Mendix applications and automation workflows that reduced manual processing across internal systems.
I coordinated with vendors on operational and system enhancements, and took part in Agile delivery practices. Earlier, I performed quality assurance under ISO/IEC 17025 standards at Food Consulting Services and maintained and repaired equipment at University of Pretoria Makerspace. I also built a Python-based Discord bot that transcribes speech and generates conversation summaries.
Experience
Work history, roles, and key accomplishments
Business and Operations Engineer
AgileWorks Group
Jan 2023 - Apr 2026 (3 years 3 months)
Provided Tier 1 and Tier 2 IT support and administered CRM and helpdesk platforms, resolving client queries within SLA targets. Built and maintained low-code applications and automation workflows in Mendix, reducing manual processing.
Laboratory Technician: Chemistry & Microbiology
Food Consulting Services
Aug 2019 - Jan 2023 (3 years 5 months)
Performed structured quality assurance and verification of test results under ISO/IEC 17025 standards. Maintained accurate, compliant documentation and records within a regulated quality framework.
Makerspace Technician
University of Pretoria Makerspace
May 2015 - Jan 2019 (3 years 8 months)
Maintained and repaired a fleet of 3D printers and other equipment, resolving hardware faults independently. Delivered hands-on technical support and training to students and staff.
Education
Degrees, certifications, and relevant coursework
University of Cape Town
Short Course, Business Systems Analysis
2023 - 2023
Short course in Business Systems Analysis completed in 2023.
University of Pretoria
Bachelor of Science, Biochemistry
2015 - 2018
BSc Biochemistry with dual majors in Biochemistry and Microbiology, completed in 2018.
Mendix
Mendix Rapid Developer Certification, Low-Code Development
Mendix Rapid Developer Certification.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Social media
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