Sierra RodriguezSR
Open to opportunities

Sierra Rodriguez

@sierrarodriguez

Detail-oriented operations lead with strong customer service skills.

United States

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a detail-oriented and highly organized professional with a strong background in fast-paced, customer-focused environments. My experience has equipped me with the skills to de-escalate customer concerns with empathy and professionalism, ensuring positive resolutions in sensitive interactions. I excel in managing high workloads, analyzing operational challenges, and delivering seamless service.

As an Operations Lead at Bath & Body Works, I have successfully managed daily operations, ensuring optimal performance and timely task completion. I maintain open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team. My commitment to enhancing team productivity through ongoing training, coaching, and mentoring has been instrumental in achieving our goals.

Experience

Work history, roles, and key accomplishments

BW
Current

Operations Lead

Bath & Body Works

Oct 2024 - Present (8 months)

Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks. Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team. Enhanced team productivity by providing ongoing training, coaching, and mentoring to associates.

BW

Retail Associate

Bath and Body Works

Oct 2022 - Oct 2024 (2 years)

Proactively assisted customers by answering questions, providing merchandise expertise, processing orders, and handling payments. Used in-store system to locate inventory for seeking customers. Demonstrated adaptability by adjusting to floorset plan changes as needed, ensuring alignment with company standards and visual guidelines.

Education

Degrees, certifications, and relevant coursework

Eastern New Mexico University logoEU

Eastern New Mexico University

Bachelor of Science, Psychology

Studied psychology at Eastern New Mexico University. Expected to graduate in May 2025.

Tech stack

Software and tools used professionally

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Sierra Rodriguez - Operations Lead - Bath & Body Works | Himalayas