Sierra Rodriguez
@sierrarodriguez
Detail-oriented operations lead with strong customer service skills.
What I'm looking for
I am a detail-oriented and highly organized professional with a strong background in fast-paced, customer-focused environments. My experience has equipped me with the skills to de-escalate customer concerns with empathy and professionalism, ensuring positive resolutions in sensitive interactions. I excel in managing high workloads, analyzing operational challenges, and delivering seamless service.
As an Operations Lead at Bath & Body Works, I have successfully managed daily operations, ensuring optimal performance and timely task completion. I maintain open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team. My commitment to enhancing team productivity through ongoing training, coaching, and mentoring has been instrumental in achieving our goals.
Experience
Work history, roles, and key accomplishments
Operations Lead
Bath & Body Works
Oct 2024 - Present (8 months)
Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks. Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team. Enhanced team productivity by providing ongoing training, coaching, and mentoring to associates.
Retail Associate
Bath and Body Works
Oct 2022 - Oct 2024 (2 years)
Proactively assisted customers by answering questions, providing merchandise expertise, processing orders, and handling payments. Used in-store system to locate inventory for seeking customers. Demonstrated adaptability by adjusting to floorset plan changes as needed, ensuring alignment with company standards and visual guidelines.
Education
Degrees, certifications, and relevant coursework
Eastern New Mexico University
Bachelor of Science, Psychology
Studied psychology at Eastern New Mexico University. Expected to graduate in May 2025.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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