Isabella Mauro
@isabellamauro
Recent BBA graduate skilled in operations, customer service, and data analysis.
United StatesWhat I'm looking for
I am a motivated, detail-oriented Bachelor of Business Administration with practical experience in retail operations, e-commerce fulfillment, customer service, and market research. I consistently drive efficiency through organized data reporting, POS and multisystem proficiency, and dependable team leadership.
My background includes promotions to leadership roles, building and maintaining Excel databases for sales prospecting, and delivering high-volume retail and online customer support. I bring strong communication, problem-solving, and coordination skills to fast-paced environments and focus on measurable results and continuous improvement.
Experience
Work history, roles, and key accomplishments
Bookseller / Customer Service
Half-Price Books
Jan 2021 - Present (5 years 1 month)
Provide exceptional customer service in a high-volume retail and e-commerce environment, performing pricing analysis, troubleshooting devices, and evaluating merchandise to maximize resale revenue.
KOPromoted from seasonal associate to overnight operations lead overseeing e-commerce fulfillment, inventory flow, POS processes, and a team to ensure timely order processing and issue resolution.
Marketing Research Intern
Konica Minolta Business Solutions
Jan 2016 - Dec 2018 (2 years 11 months)
Conducted market research on SMBs, nonprofits, and healthcare organizations, created and maintained Excel lead databases, and prepared actionable reports to support sales prospecting.
Education
Degrees, certifications, and relevant coursework
SUSouthern New Hampshire University
Bachelor of Business Administration, Business Administration
Activities and societies: President's List; National Society of Leadership & Success (Sigma Alpha Pi) member
Pursuing a Bachelor of Business Administration via online study with honors recognition and involvement in leadership honor societies.
Ohio Virtual Academy
High School Diploma, Secondary Education
Activities and societies: National Honor Society member
Completed secondary education through Ohio Virtual Academy and was a member of the National Honor Society.
Availability
Location
United StatesAuthorized to work in
Job categories
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