Melissa Smith

Assisted in the setup and execution of sales events and promotions, achieving sales and profitability goals. Led and oversaw a team of associates by consistent coaching, communicating daily goals, and monitoring KPIs.

Managed scheduling and rescheduling appointments for all staff members using phone calls and a text messaging system. Achieved daily and monthly retail goals by educating clients on beneficial retail products and services.

Built relationships with new and existing customers, focusing on establishing a strong clientele and consistently exceeding sales goals. Proactively contacted clientele with the intent to sell in a meaningful approach, utilizing technological aptitude to navigate POS/computer/iPad/handheld systems.

Conducted new hire training, demonstrating logistics and structure of this family-owned grocer and gift shop. Provided customer service, handled refunds and complaints, and managed restocking, pricing updates, and product layout alterations.

Greeted guests and provided an excellent dining experience to encourage repeat business. Managed reservations and catering requests for events, and designed a proper rotation for the wait staff.

Encouraged sales in a locally owned boutique shop, informing customers of product quality and creation. Assisted in determining total profit and revenue based on sales, and coordinated with local craftsmen and seamstresses.

Maintained clean and hygienic water tank conditions for all sea turtles being rehabilitated. Assisted in the sick bay, attending to the veterinarian’s needs as they pertained to the injured sea turtles.

Studied general coursework at Cape Fear Community College. Gained foundational knowledge across various subjects relevant to a well-rounded education.