Open to opportunities

sierra freeman

@sierrafreeman

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Dynamic insurance agent with three years of sales experience.

United States

Message

What I'm looking for

I seek a role that values customer service and offers growth opportunities in the insurance industry.

I am a dedicated and dynamic 2-15 FL Resident Insurance Agent with three years of experience in high-volume sales environments. My customer-focused approach allows me to provide conscientious, result-based solutions tailored to individual client needs. I excel at interfacing with potential sales prospects and identifying the ideal insurance products that meet their specific requirements.

In my current role as a Licensed Insurance Agent with Slate Staffing, I assess client needs through detailed conversations, generating new leads through outbound calls and networking. My commitment to ongoing customer service ensures that I assist clients with plan changes, renewals, and claims-related questions. I stay updated on Medicare plan offerings and industry trends to provide the most accurate information to my clients, ensuring compliance with state and federal regulations.

Experience

Work history, roles, and key accomplishments

Licensed Insurance Agent / ACA Member Support

Slate Staffing

Sep 2023 - Apr 2025 (1 year 7 months)

Assessed client needs through detailed conversations and recommended appropriate plans that fit their healthcare, prescription drug, and budget requirements. Generated new leads through outbound calls, networking, and referrals, and followed up on inbound inquiries. Provided ongoing customer service and support, including assisting with plan changes, renewals, and claims-related questions.

Salesforce MARx System Microsoft Office Lead Generation Customer Service ACA

Licensed Insurance Agent / ACA Member Support

Slate Staffing

Sep 2023 - Apr 2025 (1 year 7 months)

Salesforce MARx System Microsoft Office Lead Generation Customer Service

Medicare Enrollment Agent

TTEC - Together Health Inc

Apr 2023 - Sep 2023 (5 months)

Identified prospect needs and developed appropriate responses along with information on suitable products and services. Performed MARx look up to determine eligibility and status in CMS.gov via agent login credentials. Ensured all sales activities complied with state and federal regulations, including CMS rules and guidelines.

MARx System CMS Sales Regulatory Compliance Customer Service Product Knowledge FWA Certified

Medicare Enrollment Agent

TTEC - Together Health Inc

Apr 2023 - Sep 2023 (5 months)

Identified prospect needs and developed appropriate responses along with information on suitable products and services. Performed MARx look up to determine eligibility and status in CMS.gov via agent login credentials. Ensured that all sales activities complied with state and federal regulations, including CMS rules and guidelines.

MARx System Sales Regulatory Compliance Customer Service FWA Certified

Education

Degrees, certifications, and relevant coursework

NPN # 20428545

2-15 FL Licensed Insurance Agent, Insurance

Obtained the 2-15 FL Licensed Insurance Agent certification. This certification is essential for working as an insurance agent in Florida.

Marketplace

Certification, Insurance

Grade: Award

Received the Marketplace Connecting Consumers with Coverage Award for both 2023-2024 and 2024-2025. This award recognizes excellence in connecting consumers with suitable coverage options.

AHIP

Certification, Medicare

Grade: ELITE

Achieved the ELITE Medicare AHIP 2024 Certification. This certification demonstrates expertise in Medicare plans and regulations.

Gold Coast School of Real Estate

Certification, Mortgage Loan Originator

Obtained a Mortgage Loan Originator Certification from Gold Coast School of Real Estate. This certification equipped me with the necessary knowledge and skills for mortgage lending.

Keiser University

Bachelor of Arts, Criminal Justice

Completed a Bachelor of Arts degree with a focus on Criminal Justice. This program provided a comprehensive understanding of the criminal justice system.