Oumar Coulibaly
@oumarcoulibaly
Insurance and customer service professional with 20+ years helping clients enroll, verify eligibility, and secure coverage.
United StatesWhat I'm looking for
I’m an insurance and customer service professional with over 20 years of experience across health insurance, Medicare, ACA, life insurance, benefits administration, and government assistance programs. I bring strong analytical and problem-solving skills to every client interaction, with a focus on accurate eligibility, enrollment, and documentation.
In my recent roles, I’ve educated clients on health, life, Medicare, and commercial insurance products, analyzed needs, and recommended solutions. I’ve supported policy applications, renewals, and claims, while maintaining compliance with state insurance regulations and HIPAA requirements in remote and in-person environments.
I also have hands-on background in case management and benefits support—determining eligibility for public assistance, verifying applicant documentation, administering employee benefits enrollment, and supporting patients with insurance verification and prior authorizations. I’m dedicated to delivering exceptional client experiences, even while managing multiple priorities and deadlines.
Experience
Work history, roles, and key accomplishments
Insurance Sales Agent
Self-Employed
Aug 2022 - Present (3 years 10 months)
Educated clients on health, life, Medicare, and commercial insurance products and analyzed needs to recommend appropriate coverage. Supported policy applications, renewals, and claims while maintaining compliance with state insurance regulations.
ACA Health Insurance Agent
Results-CX
Jul 2024 - Jan 2026 (1 year 6 months)
Assisted consumers with ACA Marketplace enrollment by explaining eligibility, subsidies, and plan options. Verified applicant information and ensured accurate documentation while maintaining HIPAA compliance and quality/productivity metrics.
Contacted prospective customers to discuss insurance coverage options and educate them on benefits and pricing. Generated qualified sales opportunities and maintained CRM records with follow-up to potential clients.
Income Maintenance Caseworker
Commonwealth of Pennsylvania
Jul 2023 - Dec 2023 (5 months)
Determined eligibility for public assistance programs including SNAP, Medicaid, and cash assistance. Conducted interviews, verified documentation, and maintained accurate case records in compliance with confidentiality and program regulations.
Benefits Specialist
Aerotek
Jul 2021 - Mar 2023 (1 year 8 months)
Administered employee benefits enrollment and eligibility for medical, dental, vision, life insurance, and retirement benefits. Processed benefit changes, maintained employee records, and collaborated with HR teams to resolve benefits-related issues while ensuring compliance with policies and federal regulations.
Registered patients and verified insurance eligibility and benefits to support scheduling and patient services. Obtained prior authorizations and explained financial responsibilities while maintaining HIPAA compliance and compassionate customer service.
Education
Degrees, certifications, and relevant coursework
Monroe College
Bachelor of Business Administration, Accounting
Earned a Bachelor of Business Administration in Accounting from Monroe College in December 2011.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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