Tamarie Kaufman

Provided health insurance sales and customer support, assisting customers with plan questions, enrollment, and policy changes. Completed accurate data entry and documentation while meeting sales and customer satisfaction metrics.

Handled high-volume inbound, outbound, and chat customer support, resolving time-sensitive issues with accuracy and empathy. Documented interactions in CRM systems and coordinated with internal teams to meet productivity, quality, and compliance KPIs.

Educated beneficiaries on Medicare Advantage, Part D, and supplemental plans through needs assessments and one-on-one consultations. Generated leads via outbound calls and referrals while maintaining compliance with Medicare/CMS guidelines and supporting client retention.

Delivered cellular customer service and sales support by resolving billing, service, and technical inquiries. Maintained detailed customer records to support upselling, retention initiatives, and accurate case handling via phone and chat.

Managed high-volume inbound customer service calls, supporting customers with account and service inquiries. Maintained accurate customer data and followed company compliance and quality standards to sustain strong customer satisfaction scores.

Managed high-complexity consumer resolutions in an omnichannel environment while maintaining 95%+ quality assurance scores. Served as a de-escalation lead for sensitive disputes and used advanced CRM queries to resolve time-sensitive requests across internal departments.

Spearheaded health insurance enrollment initiatives and exceeded monthly sales quotas by an average of 15% using consultative selling. Streamlined policyholder onboarding to reduce documentation lag while maintaining 100% data accuracy and used customer feedback trends to improve retention scripts.

Identified upselling opportunities to drive a 10% increase in average revenue per user (ARPU). Directed billing and technical troubleshooting to achieve top-tier first-call resolution rankings and maintained case-management logs for seamless service continuity.

Engineered personalized coverage portfolios for Medicare Advantage (Part C), Part D, and Medigap solutions. Led high-conversion outbound supplemental-plan lead generation and facilitated educational seminars and one-on-one consultations aligned with CMS and state regulatory standards.

Supported high-volume inbound operations with a focus on KPI optimization, consistently ranking in the top 5% for efficiency. Performed rigorous data entry and account maintenance to uphold integrity of client records.

Earned a High School Diploma / GED.