MELISSA INDVIK

I am a dedicated customer service and insurance professional with experience across sales, enrollment, claims, and benefits support. I have repeatedly helped clients understand health insurance options and guided them through compliant enrollment processes.

At TTec Healthcare Solutions I worked remotely on Medicare, Medicaid, and individual plans where I resolved inquiries, performed needs analyses, and recommended appropriate products to close gaps in coverage. I collaborated with teams to streamline workflows and reduce processing times.

I have experience analyzing claims for accuracy and compliance, training new team members on procedures and systems, and following up to ensure timely case resolution. I provide empathetic, effective support during stressful situations and maintain required licensing through ongoing professional development.

I hold a high school diploma and a General Lines agency/agent license (Life and Health), and I am pursuing roles where I can apply my client-facing, regulatory, and claims experience to improve customer satisfaction and operational efficiency.