sidra sajjad
@sidrasajjad
E-commerce Operations Specialist at Easyshop Limited, resolving 75–150 daily customer enquiries while maintaining 95%+ monthly satisfaction.
PakistanWhat I'm looking for
At Easyshop Limited, I support remote e-commerce and customer operations for a UK-based business, handling around 75–150 customer and order enquiries daily through eDesk while maintaining 95%+ monthly customer satisfaction.
I coordinate order processing, fulfilment, returns, refunds, exchanges and courier investigations across Shopify, Amazon and eBay workflows. I’ve also trained new employees, prepared operational reports, and been recognised as Employee of the Year three times.
Experience
Work history, roles, and key accomplishments
Senior Customer Service Executive
Easyshop Limited
Oct 2019 - Present (7 years)
Support day-to-day remote e-commerce and customer operations for a UK-based business, assisting across the order lifecycle from processing and tracking through delivery and after-sales resolution. Manage approximately 75–150 customer and order-related enquiries daily through eDesk, maintaining 95%+ monthly customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University of the Punjab
Bachelor of Science, Botany, Zoology, and Chemistry
Bachelor of Science degree with majors in Botany, Zoology, and Chemistry.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Social media
Job categories
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