Khadija Usman
@khadijausman
Customer support specialist skilled in e-commerce platforms, ticketing systems, and logistics coordination.
PakistanWhat I'm looking for
I am a customer support specialist with hands-on experience managing customer tickets, calls, and reviews across platforms like Freshdesk, Freshcaller, Shopify, PlentyMarkets, and Trustpilot. I have processed payments using Mollie, handled order and inventory management, and coordinated logistics with providers such as DPD and DHL.
I bring strong communication, problem-solving, and multitasking skills, with a focus on process improvement and efficiency optimization in remote environments. I consistently ensure timely resolutions and maintain attention to detail while managing customer data and feedback.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Jamoona
Aug 2023 - Present (2 years 2 months)
Managed customer tickets and inbound calls using Freshdesk and Freshcaller, processed orders and payments on Shopify and PlentyMarkets, and coordinated logistics with DPD and DHL to ensure timely resolution and delivery.
Education
Degrees, certifications, and relevant coursework
AUAllama Iqbal Open University
Bachelor of Education, Secondary Education
Completed a B.Ed in Secondary Education at Allama Iqbal Open University in 2024.
Availability
Location
PakistanAuthorized to work in
Job categories
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