codio dev
@codiodev
Customer support and Shopify order specialist delivering exceptional UK and US experiences.
PakistanWhat I'm looking for
I’m a Customer Support & E-commerce Operations Specialist with 4+ years of experience supporting UK and US customers. I manage Shopify orders from placement through fulfillment, coordinating order updates, tracking, and clear customer communication while handling phone and email support.
In my current role at Tech Stream Ops, I develop and maintain Shopify websites, resolve customer issues, and keep accurate order records. Previously at Medics on Call, I delivered customer support via phone and email, increased daily calls from 80–90 to 180–190, and improved how customers get help through scheduling, record maintenance, and complaint resolution.
Experience
Work history, roles, and key accomplishments
Customer Support & Shopify Ops
Tech Stream Ops
May 2025 - Present (1 year 2 months)
Managed Shopify customer orders from placement through fulfillment, coordinating order updates, tracking, and customer communication. Handled inbound/outbound calls and email support while maintaining accurate order records and improving the customer experience.
Customer Service Rep / Virtual Assistant
Medics on Call
Feb 2022 - May 2025 (3 years 3 months)
Provided customer support via phone and email, including scheduling appointments, maintaining records, and resolving customer inquiries. Increased daily calls from 80–90 to 180–190.
Education
Degrees, certifications, and relevant coursework
Tayyab Qadir
Attended Tayyab Qadir in Lahore, Pakistan.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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