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Shaheryar Ashfaque

@shaheryarashfaque

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I lead customer operations and Shopify order fulfillment teams that improve response times and reduce returns.

Pakistan

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What I'm looking for

I'm seeking a remote customer operations, e-commerce support, or order management role aligned with US business hours, where I can improve service quality, fulfillment coordination, and customer response times.

At Elegancia, I led customer operations and e-commerce support across online and in-store channels, managing a seven-person customer support team.

I ran day-to-day Shopify store operations, including order tracking, fulfillment coordination, and resolving discrepancies with M&P and other courier and vendor partners.

By standardizing daily support workflows and escalation procedures, I reduced average customer response times by 30–40%. I also cut the return ratio by 17% through stronger issue resolution and coordination with inventory and logistics teams.

I'm pursuing Chartered Accountancy through ICAP, bringing financial governance, accounting, and management frameworks into my operations work. I'm seeking remote customer operations, e-commerce support, or order management work aligned with US business hours.

Experience

Work history, roles, and key accomplishments

Customer Experience Manager & Operations Manager

Elegancia

Mar 2021 - Nov 2025 (4 years 8 months)

Led and mentored a 7-person customer support team, managed Shopify store operations, and reduced response times by 30-40% and return ratio by 17% through improved workflows and coordination.