Open to opportunities

Ahmad Aslam

@ahmadaslam

Message

Dedicated customer support specialist with a focus on satisfaction.

Pakistan

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in the ecommerce sector.

I am a customer support specialist with extensive experience in managing high volumes of inquiries across various platforms. Currently, I work at inDrive, where I effectively handle customer queries related to bookings and payments, ensuring a high level of satisfaction and brand loyalty. My proactive approach in escalating significant issues and delivering personalized support has consistently surpassed individual targets and contributed to achieving key performance indicators.

Previously, I served as a Customer Care Specialist at OLX Pakistan, where I provided live chat support to over 100 customers daily. My role involved delivering policy and product knowledge to assist customers in making informed buying decisions. I have also worked at UNZE London, where I was responsible for order fulfillment and customer support across multiple Amazon marketplaces, ensuring timely delivery and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

inDrive

Jul 2022 - Present (2 years 10 months)

Managed high volumes of customer inquiries, ensuring satisfaction and resolving issues related to bookings and payments. Provided personalized support through email and chat, maintaining strong customer relationships and achieving support KPIs.

Customer Support Email Support Chat Support Customer Relationship Management KPIs Problem Solving Communication

Customer Care Specialist

OLX Pakistan

Jun 2021 - Jul 2022 (1 year 1 month)

Provided live chat support to online shoppers, handling over 100 customer inquiries daily. Delivered product knowledge and policy information, contributing to team KPIs and demonstrating reliability by working during peak times.

Customer Care Live Chat Support Product Knowledge KPIs Reliability Communication Problem Solving

Order Fulfillment Specialist

UNZE London

Sep 2019 - Jun 2021 (1 year 9 months)

Ensured customer satisfaction during the purchasing experience by managing queries via call, email, and social media. Handled order fulfillment across multiple Amazon marketplaces and coordinated with logistics for timely delivery.