Siddharth Rai
@siddharthrai
I lead merchant onboarding operations, workforce planning, quality control, and client delivery against strict SLAs.
IndiaWhat I'm looking for
At Globiva Services, I lead merchant onboarding operations from milestone tracking and client reporting through billing reconciliation and delivery oversight.
I manage workforce planning, resource allocation, shift scheduling, quality audits, escalations, and training for new cohorts. I focus on keeping teams productive, workflows efficient, and client SLAs consistently met.
Previously, I handled high-volume customer support and complex escalations while meeting daily productivity and SLA targets. I'm pursuing an MBA in Operations Management to build greater business efficiency and project scalability.
Experience
Work history, roles, and key accomplishments
Team Leader
Globiva Services Private Limited
Nov 2023 - Present (2 years 10 months)
Led merchant onboarding projects, managing milestone tracking, resource planning, and client billing reconciliation. Oversaw quality assurance, risk management, and cross-functional training to ensure SLA adherence and operational efficiency.
Education
Degrees, certifications, and relevant coursework
Mangalayatan University
Master of Business Administration, Operations Management
Pursuing an online Master of Business Administration with a focus on Operations Management.
Babu Banarasi Das University
Bachelor of Science, Electronics Science
Completed Bachelor of Science with Honors in Electronics Science in 2020.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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