Papiya Shome
@papiyashome
Experienced Operations Manager skilled in process improvements and team leadership.
IndiaWhat I'm looking for
I am an experienced Operations Manager with a proven track record in driving operational efficiency and enhancing service delivery. My career spans over a decade, during which I have successfully managed diverse caseloads, streamlined processes, and led cross-functional teams to achieve organizational goals. My expertise lies in immigration case management, where I serve as the primary point of contact for clients, ensuring their needs are met with tailored strategies and timely communication.
Throughout my tenure, I have consistently improved operational processes, such as increasing training batch output by 40% and achieving a 20% improvement in process accuracy through effective training and implementation of standard operating procedures. I am passionate about fostering strong relationships with clients and colleagues alike, ensuring a supportive and efficient work environment. My commitment to excellence is reflected in my ability to monitor KPIs and optimize workflows for maximum productivity.
Experience
Work history, roles, and key accomplishments
Operations Manager
Fly High Visas
Jul 2024 - Present (11 months)
Experienced Operations Manager skilled in driving operational efficiency, process improvements, and team leadership. Managed a diverse caseload of immigration cases, ensuring compliance and providing tailored strategies for clients. Developed strong client relationships and trained junior staff to enhance service quality.
Operations Manager
NIIT
Dec 2018 - Jul 2023 (4 years 7 months)
Enhanced operational efficiency by streamlining training processes, increasing batch output by 40% per month. Led cross-functional teams to ensure seamless service delivery from student registration to placement, while monitoring KPIs to track performance.
Procurement Specialist
SoftwareOne
Oct 2017 - May 2018 (7 months)
Managed procurement operations, ensuring compliance and efficient renewal of software licenses. Collaborated with internal stakeholders to streamline the procurement process, reducing operational costs through accurate inventory management.
Service Request Manager
British Telecom
Apr 2013 - Sep 2017 (4 years 5 months)
Spearheaded process transition to improve operational reporting and trained teams on SOPs, achieving a 20% improvement in process accuracy. Resolved complex customer inquiries while maintaining quality service delivery.
Team Member
BA Continuum Solutions India Pvt. Ltd.
May 2010 - Apr 2013 (2 years 11 months)
Conducted compliance reviews under the AML policy, identifying risks related to suspicious transactions. Streamlined KYC and CTR investigations, improving team efficiency and ensuring regulatory compliance.
Education
Degrees, certifications, and relevant coursework
MJP Rohilkhand University
Bachelor of Arts, English
Bachelor of Arts (BA) with a specialization in English.
NIOS
Senior Secondary, Science
Completed Senior Secondary (12th) with a focus on PCB.
SRGIC
Secondary, Science
Completed Secondary (10th) with a focus on PCMB.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
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