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Papiya Shome

@papiyashome

Experienced Operations Manager skilled in process improvements and team leadership.

India

What I'm looking for

I am seeking a role that values operational excellence and offers opportunities for growth and leadership.

I am an experienced Operations Manager with a proven track record in driving operational efficiency and enhancing service delivery. My career spans over a decade, during which I have successfully managed diverse caseloads, streamlined processes, and led cross-functional teams to achieve organizational goals. My expertise lies in immigration case management, where I serve as the primary point of contact for clients, ensuring their needs are met with tailored strategies and timely communication.

Throughout my tenure, I have consistently improved operational processes, such as increasing training batch output by 40% and achieving a 20% improvement in process accuracy through effective training and implementation of standard operating procedures. I am passionate about fostering strong relationships with clients and colleagues alike, ensuring a supportive and efficient work environment. My commitment to excellence is reflected in my ability to monitor KPIs and optimize workflows for maximum productivity.

Experience

Work history, roles, and key accomplishments

FV
Current

Operations Manager

Fly High Visas

Jul 2024 - Present (11 months)

Experienced Operations Manager skilled in driving operational efficiency, process improvements, and team leadership. Managed a diverse caseload of immigration cases, ensuring compliance and providing tailored strategies for clients. Developed strong client relationships and trained junior staff to enhance service quality.

NI

Operations Manager

NIIT

Dec 2018 - Jul 2023 (4 years 7 months)

Enhanced operational efficiency by streamlining training processes, increasing batch output by 40% per month. Led cross-functional teams to ensure seamless service delivery from student registration to placement, while monitoring KPIs to track performance.

SO

Procurement Specialist

SoftwareOne

Oct 2017 - May 2018 (7 months)

Managed procurement operations, ensuring compliance and efficient renewal of software licenses. Collaborated with internal stakeholders to streamline the procurement process, reducing operational costs through accurate inventory management.

BT

Service Request Manager

British Telecom

Apr 2013 - Sep 2017 (4 years 5 months)

Spearheaded process transition to improve operational reporting and trained teams on SOPs, achieving a 20% improvement in process accuracy. Resolved complex customer inquiries while maintaining quality service delivery.

Education

Degrees, certifications, and relevant coursework

MU

MJP Rohilkhand University

Bachelor of Arts, English

Bachelor of Arts (BA) with a specialization in English.

NI

NIOS

Senior Secondary, Science

Completed Senior Secondary (12th) with a focus on PCB.

SR

SRGIC

Secondary, Science

Completed Secondary (10th) with a focus on PCMB.

Tech stack

Software and tools used professionally

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Papiya Shome - Operations Manager - Fly High Visas | Himalayas