Deepak Bande

Provided end-user support across multiple sites for hardware, software, and network issues while coordinating vendor procurement and deployment of IT assets. Administer O365, Intune, and Azure AD, troubleshoot VMware Horizon VDI, VPN/authentication tools, and manage Intune cloud PC enrollment and compliance checks.

Owned IT operations for 500+ end users across India and global sites, reducing ticket resolution time by 30% and achieving 99% SLA compliance. Administered O365/SharePoint/Teams and Azure AD, supported VMware Horizon/vSphere VDI and VPN/authentication (GlobalProtect, Pulse Secure, Okta, RSA), and improved self-service adoption by 15% through knowledge articles.

Delivered IT support for 400+ employees (onsite and remote), improving first-call resolution by 20% and reducing onboarding setup time by 25%. Managed Intune/Azure AD enrollment, SCCM imaging, VPN deployments, and software rollouts, and reduced provisioning errors by 30% using Snipe-IT.

Configured Cisco switches (VLAN, ACL, DHCP, routing, HSRP/VRRP) and managed Ruckus APs, maintaining secure and reliable network operations. Administered Sophos XG firewall (NAT/VPN/DNS/HA), delivered secure VPN connectivity for 100+ users, and improved network uptime to 99.8% through proactive monitoring and maintenance.

Resolved 100+ tickets weekly while maintaining 95% SLA compliance for Windows and Linux end-user environments. Improved first-level resolution by 12% through proactive troubleshooting and maintained an IT knowledge base in ServiceNow/BMC Remedy to reduce repeat incidents.