Looking for a job

swapnil bhumkar

@swapnilbhumkar

Remote Desktop Engineer who supported Microsoft 365, Windows, and Azure AD users at ResolveTech Solutions India Pvt. Ltd.

India

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What I'm looking for

I’m looking to bring my experience in remote desktop support and IT administration to Concentrix, and to utilize my experience to the fullest extent.

At ResolveTech Solutions India Pvt. Ltd., I provided second-level remote desktop support for hardware, software, and network issues. I supported Microsoft 365 users, troubleshot Windows 10 and Windows 11 problems, and helped resolve Azure Active Directory authentication issues.

At Wipro Limited, I provided remote support in a VDI environment and managed virtual machines, users, groups, permissions, and roles. I also troubleshot Windows and Microsoft applications, including Microsoft 365, and worked with tools such as Azure Portal, Splunk, Microsoft Endpoint, and Citrix Director.

Earlier, I handled Level 2 technical support at Concentrix Service Pvt. Ltd. and L2 desktop support at Onward eServices Ltd. My work included resolving user issues, managing support tickets, and troubleshooting desktop, application, and network problems.

Experience

Work history, roles, and key accomplishments

Remote Desktop Engineer

ResolveTech Solutions India Pvt. Ltd.

Dec 2024 - Jun 2026 (1 year 6 months)

Provided second-level remote desktop support for hardware, software, and network issues. Managed Microsoft 365, Azure AD, and user mailboxes, and supported Windows 10/11 environments.

Remote Desktop Support Microsoft 365 Azure Active Directory Windows 10 Windows 11 IT Service Management Troubleshooting VPN Email Support

Senior Administrator

Wipro Limited

Nov 2022 - Nov 2024 (2 years)

Provided remote support in a VDI environment, managed VMs, and handled user and group administration. Troubleshot Windows and Microsoft applications, and coordinated with vendors for hardware issues.

VDI Virtual Machines Active Directory Exchange Microsoft 365 Azure Portal Splunk Microsoft Endpoint Manager Citrix Director Troubleshooting

Level 2 Technical Support

Concentrix Service Pvt. Ltd.

Jan 2018 - Nov 2022 (4 years 10 months)

Handled escalations and provided advanced technical support to customers. Coordinated with Level 1 support and resolved complex issues while adhering to company policies.

Technical Support Escalation Management Customer Service Troubleshooting Ticketing Systems

L2 Desktop Engineer

Onward eServices Ltd.

Apr 2015 - Jan 2018 (2 years 9 months)

Provided user support and resolved tickets within SLA using BMC Remedy. Configured and maintained desktops, laptops, and peripherals, and provided remote support to global clients.