Jai Khantwal
@jaikhantwal
I resolve complex Azure virtual desktop and infrastructure support issues.
IndiaWhat I'm looking for
I'm currently a Specialist in Cloud and Infrastructure at LTIMindtree, resolving complex customer issues across Azure Virtual Desktop, Azure VMs, FSLogix, Remote Desktop Services, Active Directory, Windows Server, and RDP.
Previously at HCL Technologies, I served as a Remote Site Lead, supporting end users with laptop and desktop issues and migrating devices between domains. At Coforge, I handled service desk support including Microsoft Office, VPN, networking, Mimecast, Office 365, software installation, and Active Directory user administration.
Across roles at Artech Infosystems, PC Solutions, and Netconnect, I've delivered remote and desktop support for Windows, Outlook, printers, internet connectivity, VPNs, mobile devices, and authentication tools including Okta and Bomgar.
Experience
Work history, roles, and key accomplishments
Provide expert solutions to complex customer issues on Azure Virtual Desktop, Azure VM, FSLogix, Remote Desktop Services, Active Directory, and server/RDP issues.
Worked as a Remote Site Lead providing technical support to end users for laptop/desktop issues and migrating user devices between domains.
Provided technical support for laptop/desktop issues including MS Office, internet, Active Directory, VPN, software installation, network issues, Mimecast, and Office365 user management.
Technical Support Engineer
Artech Infosystems
Feb 2020 - Jun 2020 (4 months)
Provided technical support for laptop/desktop issues including MS Office, internet, Active Directory, VPN, software installation, server and printer support.
Remote Desktop Support Engineer
PC Solutions
Jul 2018 - Feb 2020 (1 year 7 months)
Provided remote technical support for laptop/desktop issues, used ServiceNow for ticketing, OKTA for authentication, and Bomgar for remote sessions.
Desktop Support Engineer
Netconnect Pvt Limited
Jan 2017 - Mar 2018 (1 year 2 months)
Provided technical support for Outlook, desktop, laptop, printers, Windows OS, application software, internet troubleshooting, Active Directory, mobile devices, and VPN configuration.
Education
Degrees, certifications, and relevant coursework
Uttaranchal University
B.Tech, Information Technology
Completed B.Tech in Information Technology from Uttaranchal University, Dehradun in 2014.
CBSE
12th, General
Completed 12th grade in English from CBSE in 2010.
CBSE
10th, General
Completed 10th grade in English from CBSE in 2008.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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