@gauravrana3
IT Support Engineer L2 at Sysnet Global Pvt. Ltd. supporting endpoints and deploying 400+ desktops and laptops.
IndiaAt Sysnet Global Pvt. Ltd., I provide L2 support for desktop, laptop, printer, mobile device, operating system, application, and network incidents. I manage endpoint devices with Microsoft Intune and ScaleFusion and support users remotely and on-site.
Across my support work, I’ve helped deploy and configure 400 Plus desktops and laptops and supported IDFC First Bank branches across Uttarakhand. I also handle Active Directory user administration, Microsoft 365 support, and IT asset records.
Work history, roles, and key accomplishments
Sysnet Global Pvt. Ltd.
Jul 2025 - Present (1 year 3 months)
Provide L2 technical support for desktop, laptop, printer, mobile device, operating system, application and network-related incidents. Manage endpoint devices using Microsoft Intune and ScaleFusion, and support Active Directory user administration.
Ileads Auxiliary Services Pvt. Ltd.
Provided technical support for desktop, laptop, printer, software and operating system issues. Installed and configured Windows operating systems, applications, drivers and peripherals, and logged support calls and incidents.
Crabtree Solutions Private Limited
Provided technical support for desktops, laptops, printers, applications, operating systems and network-related issues. Managed Active Directory user accounts, supported Microsoft 365 applications, and maintained IT asset records.
Degrees, certifications, and relevant coursework
CCNA (Cisco Certified Network Associate), Networking
Earned the CCNA (Cisco Certified Network Associate) certification in November 2024.
Diploma, Information Technology
Completed a three-year Polytechnic Diploma in Information Technology in 2019.
Intermediate, Science
Completed Intermediate (PCM) from Uttarakhand Board in 2016.
High School, General
Completed High School from Uttarakhand Board in 2014.
Software and tools used professionally
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