Open to opportunities

Siddhant Behera

@siddhantbehera

Message

I improve customer experiences and business insights through support analytics and automation.

India

Message

What I'm looking for

I'm looking for a role where I can combine customer support, data analysis, and reporting automation to improve customer experiences, identify business trends, and drive measurable operational results.

At TripFactory, I deliver customized travel planning and advisory services, helping drive a 20% increase in repeat bookings. I use itinerary management software and Global Distribution Systems to streamline bookings, reduce planning time by 30%, and recommend travel solutions based on customer trends.

Previously at Cognizant, I used SQL and Python to clean and interpret large datasets, build customer-behavior predictive models, and automate reporting workflows. My work improved customer retention by 15%, reduced report-generation time by 30%, and supported initiatives contributing to a 12% revenue increase.

At Tech Mahindra supporting Amazon.in, I resolved 60+ customer inquiries daily through live chat while maintaining a 95% first-contact resolution rate and 4.8/5 CSAT. I enjoy combining empathetic customer support with data-driven process improvements.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative & Analyst

Current

TripFactory

Nov 2025 - Present (9 months)

Delivered customized travel planning and advisory services, boosting customer satisfaction and driving a 20% increase in repeat bookings. Utilized advanced itinerary management software to optimize travel schedules, reducing planning time by 30%.

Travel Planning Itinerary Management Customer Satisfaction Data Analysis Excel Power BI

Education

Degrees, certifications, and relevant coursework

Silicon Institute of Technology

Bachelor of Technology, Electrical & Electronics Engineering

2015 - 2019

Pursued a Bachelor of Technology in Electrical & Electronics Engineering, gaining a strong foundation in engineering principles and technical problem-solving.