At Cognizant Technology Solutions, I processed approximately 60–70 customer emails and service requests per day, following procedures and turnaround-time expectations.
I reviewed customer requirements and sent approval, confirmation, or missing-information emails. I also handled booking and transaction-related requests while maintaining accurate records.
I monitored pending requests and follow-ups to support timely action. I maintained a monthly quality score of 5/5 and was frequently among the top three team performers.
As an International Travel Manager Intern at DreamPort, I communicated with US- and UK-based customers about PNR-related requests and follow-up information. At Insplore TLS Consultants Pvt. Ltd., I supported employee-relations and HR coordination activities and contributed to customer-engagement content.
