Open to opportunities

Sibusisiwe Mkhwanazi

@sibusisiwemkhwanazi

Message

Dynamic and results-driven professional

South Africa

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What I'm looking for

Seeking a role that leverages my customer service skills and passion for delivering exceptional experiences, with opportunities for growth and development.

I am a dedicated and results-oriented individual with a strong passion for delivering exceptional customer service and building strong client relationships. With over 4 years of experience in customer service excellence, I have developed a proactive and solution-oriented approach to resolving complex issues.

I am skilled in utilizing data-driven insights to enhance customer satisfaction and drive engagement. As a collaborative team player, I thrive in creating memorable experiences and fostering loyalty. I am committed to continuous improvement and exceeding performance metrics.

Throughout my experience, I have developed strong interpersonal skills, effectively managed multiple tasks under pressure, and demonstrated technical proficiency in operating systems, cash handling, and inventory management.

Experience

Work history, roles, and key accomplishments

Internet Café Assistant

Thando’s IT Solutions (PTY) LTD

Apr 2021 - Jul 2022 (1 year 3 months)

Provided customer service, technical support, and managed daily operations in a fast-paced internet cafe environment.

Customer Service Technical Support Inventory Management Customer Support

Education

Degrees, certifications, and relevant coursework

Varsity College

Bachelor of Education, Intermediate Phase

Relevant coursework: Child Development, Educational Psychology, Curriculum Design and Assessment, Literacy Development.

Richfield Graduate Institute of Technology

Bachelor of Commerce, Marketing

Relevant coursework: Consumer Behavior, Marketing Research, Public Relations, Retail Management, Customer Relationship Management, Negotiation and Conflict Resolution, Entrepreneurship PROFILE and New Ventures.