At Dream Port, I sold travel tickets and supported customers with bookings, payments, and account issues across email, live chat, phone, and social media. I handled 20–30 customer conversations a day and sold 40–60 tickets weekly.
I used ChatGPT and AI-powered macros to draft, summarize, and optimize replies, then checked and personalized them to keep a human tone. I documented tickets in CRM, followed workflows and SLAs, and escalated complex issues to internal teams.
At Word of Mouth NPC (via Fiverr), I handled inbound and outbound calls to confirm order and delivery details, then tracked interactions in CRM. I also supported customers in English, isiZulu, and isiXhosa.
At Hair by SibuKets, where I’m Founder and Community Manager, I manage customer messages and order follow-ups on TikTok and Facebook. I create content using Canva and CapCut and respond to customer inquiries to protect the brand’s reputation.
