OMOlebogeng Motshwane
@olebogengmotshwane
Customer-focused support professional with 4+ years of experience.
South AfricaWhat I'm looking for
I am a customer-focused and tech-savvy support professional with over four years of experience in customer service, specializing in chat and email support as well as remote operations. My expertise lies in managing high-volume live chats, resolving platform issues, and maintaining comprehensive CRM documentation. I pride myself on delivering fast, accurate, and friendly support in fast-paced environments, ensuring that customer needs are met with empathy and professionalism.
Currently, I serve as an Associate in Member Experience at Hilton Grand Vacations, where I provide real-time assistance for reservations and account concerns. My previous roles include working as a Customer Service Agent for Five Below, where I effectively resolved customer inquiries through live chat and email. My experience also extends to managing front desk operations and assisting clients in sensitive situations at Sopema Funeral Services. I am passionate about innovation and technology, and I am eager to grow within the blockchain and Web3 space through opportunities like Binance’s Pioneer Talent Program.
Experience
Work history, roles, and key accomplishments
Associate – Member Experience
Hilton Grand Vacations
Jan 2024 - Present (1 year 5 months)
Provided real-time phone-based assistance for reservations, website issues, and account concerns. Delivered fast, solution-focused support while maintaining empathy and professionalism, resolving issues independently and escalating only when necessary.
Customer Service Agent – Chat & Email Support
Five Below
Jan 2023 - Present (2 years 5 months)
Responded to customer inquiries through live chat and email, resolving refunds, exchanges, and order tracking. Maintained CRM records and worked efficiently within ticketing systems, operating in a remote environment using virtual desktop tools.
Receptionist
Rooks Insurance Brokers
Jan 2022 - Present (3 years 5 months)
Managed front desk duties, including call handling, scheduling, and client greeting. Supported internal communication and administrative coordination, maintaining organized documentation and data entry tasks.
Customer Service Agent
Sopema Funeral Services (Pty) Ltd.
Jan 2019 - Present (6 years 5 months)
Assisted clients with funeral and insurance service inquiries with compassion, handling sensitive customer concerns. Maintained detailed service records and responded professionally across multiple languages.
Education
Degrees, certifications, and relevant coursework
Fons Luminis Secondary School
Matric Certificate, General Studies
Completed secondary education requirements, focusing on a broad curriculum of subjects. Successfully matriculated, demonstrating foundational knowledge across various academic disciplines.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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