At Afrishore BPO / Direct Ferries, I supported customers of a UK-based travel agency with booking enquiries, changes, cancellations, complaints, and refund-related requests. I used Zendesk and Amin to manage tickets, document interactions, and support issue resolution.
At Tracker South Africa, I assisted customers with vehicle tracking services and safety solutions. I handled a high volume of calls and helped coordinate vehicle tracking device installation appointments.
At H&M, South Africa, I helped customers with product information and supported their in-store shopping experience. I also worked toward sales targets and supported customer loyalty through responsive assistance.
