Utlwanang SELEMELA

Handled incoming calls and online inquiries for bookings and reservations, maintained accurate reservation data, and assisted supervisor with team monitoring, scheduling, and performance feedback to improve service delivery.

Provided remote phone, email, and live chat support for international customers, advised on product styling, and processed orders, payments, and returns using CRM and e-commerce systems.

Managed online booking systems, processed payments and confirmations, and assisted international clients with travel amendments, cancellations, and schedule updates to ensure timely, accurate communications.

Provided technical and account support for Telkom users, onboarded and trained new hires via virtual and in-person sessions, and monitored performance to deliver coaching that improved quality and productivity.

Created and managed content strategies to grow online brand presence, monitored SEO and engagement metrics, and responded to community queries to maintain consistent brand tone and campaign ROI.

Contacted clients to arrange repayment plans, negotiated schedules aligned with customers' financial capabilities, and monitored accounts using automated tracking systems to provide status updates.

Captured and verified client information in Lynx and EVDS systems, performed data quality checks to ensure compliance and accuracy, and maintained digital records for reporting and audits.

Processed POS transactions, returns, and refunds accurately while delivering professional customer service and maintaining compliance with company policies.

Diploma in Transportation Management with coursework in Project Management, Strategic Management, Marketing Management, Transport Economics, and Road Transport Legislation.

Matric (Grade 12) with subjects including Accounting, Business Studies, Economics, English, Mathematics, Life Orientation, and Sesotho.