Open to opportunities

Sibongumenzi Tsabedze

@sibongumenzitsabedze

I support banking customers, build client relationships, and deliver sales and service results in high-volume call centres.

Eswatini

Message

What I'm looking for

I'm seeking a banking, customer service, or call centre role where I can use customer engagement, problem-solving, communication, and sales skills to deliver strong service and build client relationships.

At Standard Bank Eswatini, I handle high volumes of inbound and outbound calls, helping customers with banking products, account opening, compliance procedures, and digital banking services.

I build client relationships, resolve enquiries, cross-sell relevant solutions, and maintain accurate customer records while meeting daily and monthly service and sales targets.

Previously at Global University College, I managed payments, reconciliations, reports, administrative records, and office operations while supporting students and external partners.

Experience

Work history, roles, and key accomplishments

Current

Entrenchment Banker (Call Centre)

Current

Standard Bank Eswatini

Feb 2026 - Present (7 months)

Handle high volume of inbound and outbound customer calls, providing professional assistance on banking products and services. Cross-sell banking products and meet daily and monthly performance targets.

Telephone Customer Service Customer Relationship Management Sales Customer Retention Google Workspace Quickbooks Data Entry Record keeping Compliance

Bursar

Global University College

Sep 2023 - Jan 2025 (1 year 4 months)

Managed daily financial operations including payments, reconciliations, and record-keeping. Prepared monthly financial and administrative reports for management.

Financial administration Invoice Processing Record keeping Account Reconciliation Report Generation Quickbooks Customer Service Supervision

Administrative Assistant - Intern

Global University College

Jun 2023 - Aug 2023 (2 months)

Provided administrative support across departments, including maintaining office supplies, managing schedules, and coordinating meetings. Assisted in document preparation, filing, and data entry.

Administrative Support Scheduling Data Entry Document Management Filing Correspondence Google Workspace Event Planning