Open to opportunities

Elizabeth Sihlongonyane

@elizabethsihlongonya

Customer service professional skilled in call handling, problem-solving, and administrative support for fast support teams.

Eswatini

Message

What I'm looking for

I’m looking to join a call center where I can deliver efficient, professional customer support—handling inbound calls, resolving account and service concerns, and logging issues accurately with confidentiality and empathy.

I’m a customer-focused Bachelor of Commerce student with hands-on experience delivering professional customer service through telephone call handling and administrative support. In a call centre role, I responded to inbound customer inquiries with active listening, empathy, and clear communication—handling account queries, billing concerns, and service requests, while logging complaints and service faults accurately for follow-up.

I also strengthen day-to-day operations through receptionist and administrative work—maintaining filing systems and databases, entering production data daily, and compiling weekly reports. I’ve coordinated communication between teams, scheduled stakeholder visits, and supported procurement and stock control, and I’ve contributed as a polling officer by managing voter flow and resolving concerns while ensuring compliance and readiness.

Experience

Work history, roles, and key accomplishments

Receptionist & Administrative Assistant

Crops in Field

Jan 2022 - Jan 2025 (3 years)

Provided front-desk support and general office administration, including maintaining filing systems and databases and entering production data. Coordinated communication between farmworkers, management, and delivery teams while supporting procurement and stock control.

Customer Service Administrative Support Databases Data Entry Records Management Scheduling Procurement Support Stock Control Multitasking Time Management

Customer Service Representative (Call Centre)

Eswatini Electricity Company (EEC)

Feb 2020 - Dec 2022 (2 years 10 months)

Handled high volumes of inbound calls by responding to customer inquiries professionally and assisting with account-related queries, billing concerns, and service requests. Logged complaints and service faults, maintained accurate customer records, and escalated complex cases as needed.

Customer Service Customer Account Queries Billing Support Records Management Escalation Handling Active Listening Empathy Problem Solving PROFESSIONAL Confidentiality

Polling Officer

Electoral and Boundaries Commission (EBC)

Jan 2023 - Present (3 years 6 months)

Supported the 2023 national elections by registering voters and verifying identity documents, setting up polling stations, and ensuring compliance with electoral procedures. Managed voter flow, resolved voter concerns, and assisted with ballot counting under supervision.

Voter Registration Polling Station Setup Queue Management Customer Service Conflict Resolution Active Listening Problem Solving