Open to opportunities

Ntombifuthi B Ziyane-Hlophe

@ntombifuthibziyanehl

Message

Dedicated customer service provider with strong problem-solving skills.

Eswatini

Message

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a supportive and dynamic environment, where I can contribute to team success and grow professionally.

I am a hardworking and driven individual who is not afraid to face challenges. My passion for my work drives me to ensure that I get the job done effectively. As a customer service provider at Jet Stores, I have honed my skills in listening, patience, problem-solving, empathy, and communication.

My experience includes opening new accounts, updating customer details, assisting in claiming insurance covers, and resolving customer queries. I have also developed strong organizational skills through my role as a secretary at Mthonjeni High School, where I managed office tasks such as typing, receiving calls, and maintaining databases.

Experience

Work history, roles, and key accomplishments

Customer Service Provider

Jet Stores

Responsible for opening new customer accounts, updating customer details, and assisting with insurance claims. Resolved customer queries and performed various administrative tasks including typing documents.

Customer Service Account Management Problem Solving Data Entry Communication Claims

Secretary

Mthonjeni High School

Managed office operations including typing, photocopying, and handling incoming calls and emails. Maintained organized records, managed databases, and prepared materials for meetings.

Office Management Data Management Communication Record keeping document preparation

Education

Degrees, certifications, and relevant coursework

Gwamile Voctim

Certificate, Business Studies

Completed a Certificate in Business Studies at Gwamile Voctim in 2007. This program provided foundational knowledge in business principles.

City and Guilds of London Institute

Certificate, Bookkeeping and Accounting

Obtained a Certificate in Bookkeeping and Accounting Level 2 from City and Guilds of London Institute in 2007. This certification enhanced skills in financial record-keeping and accounting practices.