APAlbert Pool
@albertpool
Detail-oriented Technical Specialist with 20 years in wireless networks.
South AfricaWhat I'm looking for
I am a Technical Support Specialist with over 20 years of experience in telecommunications and wireless internet services. My expertise lies in broadband installation, fault resolution, and customer service, where I have successfully managed field operations to improve customer satisfaction in fast-paced ISP environments.
Throughout my career, I have demonstrated a commitment to service excellence, working independently and collaboratively to support small ISP operations and expand wireless coverage in underserved areas. My hands-on experience includes deploying point-to-point and multipoint wireless systems, optimizing service delivery, and providing clear, friendly support to both residential and business clients.
Experience
Work history, roles, and key accomplishments
Technical Support & Field Operations Specialist
Techconet / TCnet
Jan 2019 - Present (6 years 5 months)
Provided technical support and field services for a growing wireless ISP, installing, configuring, and maintaining broadband and hotspot infrastructure in underserved communities. Delivered both remote and on-site troubleshooting, customer onboarding, and wireless network deployment.
Technical Officer – Field Services & Network Support
Telkom SA
Jun 1998 - Oct 2018 (20 years 4 months)
Delivered comprehensive technical support for Telkom's broadband and fixed-line services across residential and business clients. Specialized in fault resolution, installations, infrastructure maintenance, and customer service over a 20-year career in South Africa’s national telecommunications provider.
Education
Degrees, certifications, and relevant coursework
Further Education and Training
Further Education and Training Certificate, Telecommunication Network Operations
Completed a certificate in Telecommunication Network Operations, focusing on the technical aspects of telecommunications and network management.
Availability
Location
South AfricaAuthorized to work in
Social media
Job categories
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