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@fazilarboya1
I am an experienced sales consultant in telecoms, consistently achieving targets and delivering excellent customer service.
I am a sales professional with long-term experience in telecoms retail and call centre environments, including a decade-plus tenure at MTN and earlier roles at Woolworths. I have a strong record of meeting sales targets and supporting store operations.
I excel in customer-facing roles—handling new activations and upgrades, contract sales and renewals, upselling accessories and insurance, and providing after-sales support and repairs. I am comfortable with inbound and outbound telesales and delivering professional presentations under pressure.
I am fully bilingual with additional African language skills and trained in call centre management, Microsoft Office and CRM systems. I look for roles where I can drive revenue, improve customer satisfaction, support efficient inventory processes, and grow into leadership.
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Work history, roles, and key accomplishments
Managed in-store new activations, upgrades and retention sales while consistently meeting monthly sales targets and upselling accessories and insurance. Prepared quotations, assisted with stock inventory, handled after-sales repairs and general customer care.
Woolworths
Mar 2004 - Aug 2008 (4 years 5 months)
Sold prepaid and contract phones, handled repairs and follow-ups, and delivered professional in-store presentations while meeting sales targets. Provided customer service support and used Microsoft Word/Excel for reporting and documentation.
Degrees, certifications, and relevant coursework
Certificate in Call Centre and Computer Management, Call Centre and Computer Management
2008 -
Completed a Call Centre and Computer Management course covering call centre operations, customer communication, telesales, debt collection, and introductory Microsoft Office tools in January 2008.
Matric, Secondary Education
1990 - 1995
Completed Matric (secondary school certificate) at Ribane Laka Secondary School in Pretoria from January 1990 to November 1995.
Software and tools used professionally
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