Muhummed Kajee

• Operational Leadership & Service Management – Led end-to-end network service operations, ensuring high availability, security, and performance across enterprise environments. Applied ITIL frameworks and Agile methodologies to streamline service delivery, incident management, and continuous improvement.

• Network & Governance – Established and enforced policies, standards, and best practices for

In my role at BCX, I spearheaded network service operations, applying ITIL frameworks and methodologies to enhance service delivery. I established strong security and compliance policies and mentored a talented team to drive operational excellence. My collaboration with cross-functional teams ensured seamless integration of innovative solutions that aligned with our business objectives.

In my role at Dimension Data, I managed network services, ensuring operational efficiency and high availability. I led a team of network engineers, fostering skill development and performance enhancement. By developing network service policies and collaborating with cross-functional teams, I helped advance business objectives and improve service delivery standards.

In my role at Old Mutual Limited, I optimised system efficiency and provided expert consultancy for business development projects. I coordinated with internal teams and external suppliers to ensure seamless IT service delivery, fostering collaboration across various stakeholders. I focused on aligning technology practices with business objectives to strengthen operational stability.

• System Efficiency Optimization: Spearheaded supplier delivery and service management to ensure the uninterrupted availability of critical business systems. Masterfully coordinated with internal management teams and strategic external suppliers, optimizing service delivery through effective layer management and supplier engagement.

• Technical Consultation: Acted as a critical advisor in busines

In my role at Dimension Data, I helped maintain the operational integrity of clients' IT infrastructures. I specialised in incident management, ensuring zero missed SLA conditions while proactively resolving complex technical issues. My commitment to client engagement and transparent communication built strong relationships and improved overall service delivery.

In my role at Dimension Data, I managed complex network environments, ensuring seamless installation and configuration while providing advanced technical support. My proactive approach to problem resolution and collaboration with clients and vendors fostered efficient solutions. I excelled in project management, delivering clear communications and documentation tailored to client needs.

• Operational Excellence & Incident Management: Played a pivotal role in maintaining the operational integrity of clients' IT infrastructures. Specialized in proactively identifying, investigating, and resolving high-complexity technical incidents and problems to prevent service disruption, steadfastly committed to zero missed SLA conditions.

• Infrastructure Monitoring & Management: Responsible

In my role at Dimension Data, I managed complex network environments, ensuring seamless installation and configuration while providing advanced technical support. My proactive problem-solving and strong business acumen helped me align network solutions with organisational goals. I excelled in collaborating with clients and vendors, enhancing network optimisation and client satisfaction.

I excelled in managing complex network systems, focusing on installation, configuration, and troubleshooting to enhance performance.

• Delivered technical support and resolved critical incidents to maintain seamless network operations.
• Engaged with clients to understand their requirements and provide tailored solutions.
• Developed strong project management and problem-solving skills in h

• Network Systems Expertise: Managed the installation, configuration, and troubleshooting of complex network systems, offering technical support, and resolving critical incidents to ensure optimal network performance. Demonstrated exceptional problem-solving, project management, and client engagement abilities in demanding situations.

Delivered top-tier customer support at Business Connexion, resolving customer issues quickly.

• Achieved consistently high customer satisfaction rates through effective troubleshooting and support.
• Maintained detailed documentation to enhance service quality and adherence to SLAs.
• Developed skills in managing customer relationships in a dynamic environment, fostering trust and loyalty.

• Customer Support Excellence: Delivered unparalleled first-level support, swiftly and accurately resolving customer issues, and consistently achieving high satisfaction rates. Demonstrated expertise in troubleshooting, meticulous documentation, and SLA adherence within dynamic, fast-paced environments.

Jan 2025 · Expires Jan 2028

Dec 2025

Jan 2025 · Expires Jan 2028

Jan 2025 · Expires Jan 2028

Feb 2022 · Expires Jan 2028

Sep 2021 · Expires Jan 2028

Nov 2021 · Expires Jan 2028

Oct 2019

Jul 2015 · Expires Jan 2028

Aug 2015 · Expires Jan 2028

Aug 2015 · Expires Jan 2028

Sep 2012 · Expires Jan 2028

Sep 2012 · Expires Jan 2028

Sep 2012 · Expires Jan 2028

Sep 2012 · Expires Jan 2028

Feb 2011

Dec 2009 · Expires Jan 2028