Jessica StRemy

As a seasoned customer care advocate and scheduling coordinator, I have honed my skills in managing multi-channel communications, technical issue resolution, and patient care in fast-paced environments. With a proven track record of ensuring high levels of patient satisfaction, I am adept at coordinating complex processes and leveraging CRM and EMR systems like Zendesk and Salesforce. I am eager to contribute my skills to a Scheduling Coordinator role in a healthcare setting, ensuring seamless patient access to virtual care.

Throughout my professional experience, I have demonstrated exceptional time management and prioritization skills, exceling in remote work environments and collaborating with internal teams to improve appointment scheduling efficiency and resolve escalations. My excellent written and verbal communication skills have enabled me to provide top-notch support to patients, ensuring accurate tracking and communication through CRM systems.

I am a dedicated and detail-oriented professional with a strong passion for delivering exceptional patient care and ensuring compliance with privacy regulations. I am excited to bring my skills and experience to a new role, making a positive impact in the healthcare industry.