Open to opportunities

Shuvro Ghosh

@shuvroghosh

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Dedicated ITES Executive with a focus on customer support excellence.

India

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What I'm looking for

I seek a challenging role in a dynamic environment that fosters growth and learning.

I am an experienced ITES Executive currently working at iMerit Technology, where I have honed my skills in customer support and operations management. My journey in the ITES sector began with roles at various esteemed organizations, including Startek and Teleperformance, where I consistently delivered high-quality service and support to clients.

Throughout my career, I have developed a strong foundation in customer relations and operational efficiency. I am committed to fostering a positive work environment and contributing to the growth of the organizations I am part of. My educational background in science, coupled with certifications in HIPAA Compliance and CRM, equips me with the knowledge and skills necessary to excel in this dynamic field.

Experience

Work history, roles, and key accomplishments

Current

Sr. ITES Executive

Current

iMerit Technology

Nov 2023 - Present (1 year 7 months)

Currently serving as a Senior ITES Executive, contributing to IT-enabled services operations. Responsible for managing and optimizing IT processes to enhance efficiency and support business objectives.

ITES IT Operations Process Management Technical Support

Operations Executive

Startek (Aegis)

Jan 2023 - Present (2 years 5 months)

Managed operations as an Operations Executive, focusing on streamlining workflows and improving service delivery. Played a key role in daily operational tasks and problem resolution.

Operations Management Workflow Optimization Service Delivery Problem Solving Team Collaboration

Customer Support Executive

Teleperformance Global Services Private Limited

Feb 2022 - Present (3 years 4 months)

Provided customer support as a Customer Support Executive, handling inquiries and resolving issues to ensure customer satisfaction. Utilized strong communication skills to assist a diverse customer base.

Customer Support Customer Service Communication Skills CRM

Operations Executive

Startek (Aegis)

Feb 2021 - Present (4 years 4 months)

Served as an Operations Executive, contributing to the efficient functioning of daily operations. Focused on maintaining high standards of service and operational effectiveness.

Operations Data Entry Reporting

Customer Support Executive

Concentrix Daksh Services India Private Limited

Dec 2019 - Present (5 years 6 months)

Worked as a Customer Support Executive, providing assistance and resolving customer concerns. Developed strong interpersonal skills while managing customer interactions.

Customer Support Problem Solving Communication Call Center Operations

Education

Degrees, certifications, and relevant coursework

West Bengal Board of Secondary Education

10+(Madhyamik), General Studies

Completed secondary education under the West Bengal Board of Secondary Education. This foundational study provided a broad understanding across various subjects.

West Bengal Board of Higher Secondary Education

12+(Higher Secondary), Science

Pursued higher secondary education with a focus on Science through the West Bengal Board of Higher Secondary Education. This program deepened knowledge in scientific disciplines.

Calcutta University

Bachelor of Science, Science

Obtained a Bachelor of Science degree from Calcutta University. The curriculum provided comprehensive knowledge in scientific principles and methodologies.