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@abdulazeez
Enthusiastic Sr. ITES Executive eager to contribute to team success.
I am a dedicated Sr. ITES Executive with a strong background in KYC verification and customer service. My experience at Imerit Technologies has equipped me with the skills to manage client relationships effectively, ensuring that I deliver added value through meticulous attention to detail and organizational skills. I pride myself on my punctuality and preparation, which have contributed to my exceptional attendance record.
Throughout my career, I have demonstrated my ability to handle escalated calls and solve technical issues related to applications. I have also been involved in content review and moderation, which has further honed my analytical skills. My education in Mechanical Engineering has provided me with a solid foundation in critical thinking and problem-solving, which I apply to improve processes and enhance customer experiences.
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Work history, roles, and key accomplishments
Imerit Technologies
Mar 2022 - Present (3 years 8 months)
Conducted KYC verification for customers, meticulously collecting and cross-referencing details to ensure accuracy. Managed schedules, processed time-off requests, and ensured adequate shift coverage.
Degrees, certifications, and relevant coursework
Diploma in Mechanical Engineering, Mechanical Engineering
2020 - 2022
Grade: 69
Pursued a Diploma in Mechanical Engineering at Yalamarthy College of Polytechnic, under the State Board of Technical Education and Training, securing a 69% grade. Developed a strong foundation in mechanical principles and engineering practices.
Industrial Training Institute (Fitter), Fitter
2014 - 2014
Grade: 95
Completed a comprehensive program in Fitter trade at Government Industrial Training Institute, achieving a 95% grade. Gained practical skills and theoretical knowledge essential for industrial applications.
Software and tools used professionally
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