@santoshikumari3
Senior ITES Executive at Imerit Technology Services Pvt Ltd. handling customer support and business processes.
IndiaAt Imerit Technology Services Pvt Ltd., I worked as a Senior ITES Executive in the Infinitus Process, handling operational tasks and customer support.
Earlier, as a Customer Service Associate at PTS Consulting Services, I supported work related to disability, leave, and accommodation requests. I bring experience using CRM systems and Microsoft Excel, along with a background in customer service.
Work history, roles, and key accomplishments
Imerit Technology Services Pvt Ltd.
Jan 2023 - Jan 2025 (2 years)
Managed and optimized business processes through technology and service solutions, handling operational tasks and providing customer support to ensure seamless service delivery.
PTS Consulting Services
Jan 2022 - Jan 2023 (1 year)
Supported employees through disability, leave, and accommodation requests, ensuring compliance with federal and state regulations while providing high-level service.
Degrees, certifications, and relevant coursework
Project Management, Project Management
2025 - 2025
Project Management certification from The Project Management Institute, completed in 2025.
Risk Management and Mitigation, Risk Management and Mitigation
2024 - 2024
Risk Management and Mitigation certification from Internal Auditors Team, completed in 2024.
HR Skills Workshop, HR Skills
2023 - 2023
HR Skills Workshop certification from Global Solution Pvt Ltd, completed in 2023.
TCS ION Career Edge, Career Edge
2023 - 2023
TCS ION Career Edge certification from Tata Consultancy Services, completed in 2023.
Bachelor of Arts, Communicative English
2019 - 2022
Grade: 6.5
Bachelor of Arts degree in Communicative English from Calcutta University, completed in 2022.
Higher Secondary Certificate, Accountancy & Business Studies
2017 - 2018
Grade: 7.4
Higher Secondary Certificate in Accountancy and Business Studies from Kendriya Vidyalaya No.2, completed in 2018.
Software and tools used professionally
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