Open to opportunities

shugu kumari

@shugukumari

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Enthusiastic customer service professional with entrepreneurial insights.

India

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What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for growth.

I am an enthusiastic and customer-centric commerce professional with 5 years of diverse experience. My career began in customer support, where I spent 2 years honing my skills in efficiently resolving queries, managing complaints, and ensuring client satisfaction. This foundation allowed me to transition into a pre-sales role for 1 year, where I successfully developed sales pitches, qualified leads, and facilitated crucial demo sessions that significantly contributed to sales conversions.

For the past 2 years, I have leveraged my expertise to run my own business, Seoul Food, a food truck in Kolkata. This experience has provided me with a profound understanding of customer needs, market dynamics, and methods of building strong client relationships. I successfully grew monthly revenue from ₹1.5 lakhs to ₹3.5 lakhs through strategic planning and customer engagement, achieving a 20% increase in repeat customers by consistently delivering top-notch food and service experiences.

Experience

Work history, roles, and key accomplishments

Business Partner & Operations Manager

Seoul Food Truck

Feb 2023 - Feb 2025 (2 years)

Launched and managed a successful food truck business, focusing on high-quality cuisine and excellent customer service. Grew monthly revenue from ₹1.5 lakhs to ₹3.5 lakhs through strategic planning and efficient operations. Cultivated a strong customer base and brand loyalty by consistently delivering top-notch food and service experiences.

Business Acumen Leadership Strategic Planning Customer Engagement Operations Management Brand Loyalty Revenue Customer Service

Pre Sales Associate

Learn Pvt Ltd

Nov 2021 - Oct 2022 (11 months)

Created sales pitches for the sales team and assisted in qualifying potential customers. Connected with customers, briefed them on programs, and generated interest in counselling sessions for BYJU'S courses. Set up scheduled demos and online meetings with academic counsellors, leading to successful sales conversions.

Sales Pitching Lead Qualification Product Knowledge

Customer Service Executive

Cegura Technology Solution

Responded to customer queries and complaints efficiently and professionally, escalating issues to management when necessary. Followed up on customer calls to ensure satisfaction and stayed updated on company products, services, and policies through training sessions. Comprehended clients' requests and issues accurately, resolving them on priority.

Product Knowledge Customer Escalation Client Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Calcutta University

Unknown, Unknown

Details about the degree and field of study are not provided in the given text. The education entry only mentions the university and the year of enrollment.