Jyoti Rawat
@jyotirawat2
Customer-focused operations leader with strong fraud and team management experience.
IndiaWhat I'm looking for
I am an operations and customer service professional with extensive experience in fraud detection, process coaching, and team leadership across financial services, IT services, e-commerce, and hospitality. I have a proven track record at HSBC, Dell, TCS and as a founder of a hospitality venture, delivering consistent performance, improving process efficiency, and protecting customer accounts.
I excel at training and developing teams, preparing productivity and operational reports, managing cross-functional communication, and driving results under tight deadlines. I bring strong MS Office skills, clear written and verbal communication, a customer-first mindset, and an ability to scale operations while maintaining quality and control.
Experience
Work history, roles, and key accomplishments
Founder
Corpweds Hospitality
Sep 2018 - Present (7 years 6 months)
Founded and managed hospitality operations, oversaw finance and cross-departmental functions, provided team training, and ensured project delivery and performance across engagements.
Territory Manager
Interior's Info
May 2017 - May 2018 (1 year)
Managed Kolkata operations, led the sales team to meet daily targets, updated client profiles, and closed new client deals while conducting regular performance meetings.
Handled live chat customer resolution and complaint management, coached role-based teams, ran daily huddles, and ensured team compliance with mandatory training and process standards.
Resolved customer issues, educated customers on policies, and drove product upsell initiatives while producing daily productivity reports and coordinating cross-departmentally.
Detected and investigated credit card fraud trends, safeguarded customer accounts, and reduced potential losses while resolving customer queries promptly and preparing daily team reports.
Education
Degrees, certifications, and relevant coursework
West Bengal Council of Higher Secondary Education
Class XII, Higher Secondary Education
Completed Class XII under the West Bengal Council of Higher Secondary Education in 2010.
West Bengal Board of Secondary Education
Class X, Secondary Education
Completed Class X under the West Bengal Board of Secondary Education in 2008.
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Jyoti?
You can contact Jyoti and 90k+ other talented remote workers on Himalayas.
Message JyotiFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
