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Noopur Pattnaik

@noopurpattnaik

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Dedicated management professional with expertise in customer experience.

India

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What I'm looking for

I am looking for a role that challenges my skills and allows for professional growth in a collaborative environment.

I am a dedicated management professional with a strong background in customer experience and operations. With an MBA in Client Servicing from IITTM, Bhubaneswar, I have honed my skills in resolving client queries, managing vendor relationships, and ensuring seamless service delivery. My experience spans across various sectors, including healthcare, logistics, and digital services, where I have consistently delivered results and improved processes.

Throughout my career, I have been recognized for my contributions, including being named Top Performer of the Year at Tata 1MG Technologies Pvt. Ltd. and receiving the Employee of the Year award at Dentsu Aegis Network. I thrive in dynamic environments and am passionate about leveraging my management skills to enhance customer satisfaction and operational efficiency. I believe in continuous learning and adaptability, which has enabled me to excel in diverse roles and projects.

Experience

Work history, roles, and key accomplishments

Senior Executive (Customer Experience)

Delhivery Ltd.

Dec 2024 - Apr 2025 (4 months)

Managed customer inquiries via calls, emails, chats, and WhatsApp, ensuring timely resolution and detailed reporting on ticketing statuses. Coordinated with distributors for swift deliveries and maintained stock availability updates from the warehouse.

Customer Service Email Communication Chat Support WhatsApp G Sheet Reporting Vendor Management CRM Software Order Processing Shipment Tracking

Senior Executive (Customer Experience)

TATA 1MG Technologies Pvt. Ltd.

Oct 2021 - Jun 2024 (2 years 8 months)

Resolved patient and customer queries across multiple channels and prepared detailed daily reports on query resolution and ticketing. Assisted clients with empanelment, educated them on services, and prepared sales lead forecasts and daily/weekly reports.

Customer Support CRM Data Reporting Client Relationship Management Sales Forecasting Process Improvement Documentation

Senior Executive (TBL Operations)

WMW Events & Entertainment Pvt. Ltd.

Nov 2018 - Oct 2021 (2 years 11 months)

Managed TBL operations, including vendor and client negotiations for documentation and empanelment. Coordinated with various stakeholders for event execution and ensured smooth operational flow.

Operations Management Vendor Management Documentation Event Coordination Process Management Reporting Payment Processing

Executive (Operations & Client Servicing)

Fountainhead | MKTG

Apr 2017 - Nov 2018 (1 year 7 months)

Handled operations and client servicing, assisting clients with empanelment and educating them about services. Prepared presentations for client meetings and coordinated with various teams for patient empanelment and service awareness.

Operations Client Servicing Data Analysis Team Coordination Process Improvement Training

Intern

Fountainhead | MKTG

Mar 2017 - Apr 2017 (1 month)

Supported various operational tasks and assisted with client servicing activities. Gained exposure to event management and client relationship processes.

Client Services Data Entry Communication Team Collaboration Documentation Research Problem Solving

Intern

Crane Worldwide Logistics

May 2016 - Jul 2016 (2 months)

Assisted with logistics operations, gaining practical experience in export and import documentation. Supported various tasks related to supply chain management.

Logistics Supply Chain Management Data Management Communication Teamwork Problem Solving

Education

Degrees, certifications, and relevant coursework

Indian Institute of Tourism and Travel Management, Bhubaneswar

Master of Business Administration, Client Servicing

Activities and societies: Semi Finalist (Volley Ball) in Annual Sports 2016; 3rd Runner’s up (Relay) in Annual Sports 2016; Active Volunteer at Annual sports 2016; Participated in Heritage Walk on World Tourism Day, 2016; Adventure training program at ABVIMAS, Manali, Himachal Pradesh

Completed an MBA with a specialization in Client Servicing. This program provided a strong foundation in management principles and client relationship strategies.

Khallikote Autonomous College

Bachelor of Science, Electronics & Telecommunication

Activities and societies: 1st Runner’s up in Inter College Cricket Tournament (ICCT) held at K.K.(Asto.) College, Berhampur (Dept. Electronics & Telecommunication), 2013

Obtained a Bachelor of Science degree with a focus on Electronics & Telecommunication. The curriculum covered core concepts in electronics and telecommunication engineering.

R N College

Intermediate, Science

Completed Intermediate education with a focus on Science.

M.C.H.S

Matriculation

Activities and societies: Represented school in Scout & Guide in state level, 2008; Won 1st Prize in Inter School Robotics’ Club (RC) held at NIST Berhampur, 2009

Completed Matriculation.