At TaskUs India Pvt. Ltd., I support customers with account onboarding, digital banking services, and payment workflows through chat and email. I verify KYC information and investigate failed payments, disputed transfers, and refund claims with internal banking and technical teams.
I maintain customer records in CRM systems and prepare daily operational trackers in Microsoft Excel. At Hexaware Technologies, I managed operational workflows, handled escalations, and reported on daily metrics while contributing process enhancements to improve query turnaround time.
