Open to opportunities

Manmeet Singh

@manmeetsingh1

Message

I resolve complex e-commerce and fintech support, fraud, and operations cases.

India

Message

I've supported high-volume e-commerce and fintech operations for Flipkart, Swiggy, and Bajaj Finance, resolving customer escalations, payment issues, delivery delays, and account-security concerns.

At Teleperformance, I handled L2 supply-chain logistics tickets and evaluated high-value return and exchange requests through customer-profile, order-history, and serial-condition audits. I maintained 100% SOP adherence while meeting SLA, CSAT, and First Contact Resolution targets in non-voice operations.

I've also cleaned operational databases, produced performance reports, and documented factual compliance audits using Salesforce, Jira, OneView CRM, Smart Assist, Tableau, Google Workspace, and Excel.

Experience

Work history, roles, and key accomplishments

Senior Operations & Fraud Risk Associate

Teleperformance

Jun 2025 - May 2026 (11 months)

Resolved high-tier L2 supply chain logistics tickets and conducted risk evaluations on high-value return and exchange requests. Maintained 100% SOP adherence while meeting SLA, CSAT, and First Contact Resolution targets.

Supply Chain Coordination Fraud Risk Management SLA Jira Tableau Google Workspace

Operations Executive

Aayat Consultancy Service

Nov 2024 - May 2025 (6 months)

Performed data cleaning and maintained accuracy across large operational database records. Generated operational performance reports to support business tracking and decision-making.

Data Cleaning Database Management Operational Reporting

Customer Support & Technical Operations Specialist

Teleperformance

Aug 2024 - Nov 2024 (3 months)

Evaluated appliance trade-in and exchange requests through image verification and transaction log audits. Resolved technical app errors, EGV issues, GST invoice discrepancies, and stuck payment transactions.

Jira Tableau Google Workspace

Fraud & Compliance Specialist

Stream Digital Limited

Nov 2023 - Aug 2024 (9 months)

Managed sensitive compliance cases involving unauthorized transactions, fraud reports, and delinquent account inquiries. Documented factual audit reports for internal risk management teams.

Fraud Risk Management Compliance Audit Reporting

Customer Experience & Escalations Associate

FiveS Digital

Aug 2022 - Nov 2023 (1 year 3 months)

Handled high-volume live chat interactions for real-time order tracking and delivery partner coordination. Managed escalated non-voice tickets related to account security, payment failures, and refund processing.

Live Chat Ticket Management Jira