Namit Behrani

Oversee end-to-end operations for e-commerce and fintech accounts, managing 130-150 FTEs with direct oversight of 2 Assistant Managers and 4 Team Leaders. Drive strategic planning, client engagement, and process improvements to enhance efficiency and customer satisfaction.

Led and mentored a team of 30-35 associates, implementing coaching strategies that consistently improved individual and team performance metrics. Conducted client engagement through business review meetings and monitored team performance via KPI tracking.

Trained and mentored junior staff on workload management and operational excellence. Resolved complex customer inquiries and disputes, and motivated teams through incentive programs and team-building initiatives.

Enforced company policies while providing guidance and training to new customer service representatives. Analyzed operational issues, prepared reports, and facilitated team-building activities to boost morale and performance.

Resolved customer queries using effective communication and detailed step-by-step solutions. Mentored junior team members and trained new hires on sales processes and product knowledge.

Provided technical support and troubleshooting assistance to customers. Developed process improvement methods and techniques to enhance service delivery.

Bachelor of Commerce (Honors) from Sri Guru Nanak Dev Khalsa College, Delhi University, completed in 2016.