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Renugadevi Thiyagarajan

@renugadevithiyagaraj

Operations professional at HCL Technologies who managed ServiceNow access requests and coordinated banking and IT workflows.

India

Message

What I'm looking for

I’m looking for an online business management or operations role where I can support clients, coordinate workflows, manage requests and follow-ups, and contribute in a remote, process-driven environment. I’m open to US time-zone shifts and long-term client engagements.

At HCL Technologies, I managed service and access requests through ServiceNow, tracking them against defined SLA timelines. I coordinated with business users, application owners, and infrastructure teams to clarify requirements and resolve issues.

Earlier, I supported banking operations at HDFC Bank Ltd. and Tata Consultancy Services (TCS), handling customer queries, KYC checks, credit-card workflows, and transaction disputes. I also maintained accurate documentation and confidential records while following established process controls.

Experience

Work history, roles, and key accomplishments

Analyst – IT / IAM Operations

HCL Technologies

Apr 2021 - Jul 2026 (5 years 3 months)

Managed high-volume service and access requests through ServiceNow, ensuring accurate processing and SLA adherence. Coordinated with business users and infrastructure teams to resolve issues and complete operational requests.

ServiceNow SLA Management Access Management User Onboarding Offboarding Incident Management Request Management Data Validation Documentation Stakeholder Coordination VPN VDI MFA Excel

Assistant Manager – Banking Operations

HDFC Bank Ltd.

Feb 2016 - Oct 2017 (1 year 8 months)

Performed credit underwriting and reviewed customer KYC and income documents against policy requirements. Handled customer queries and grievances, coordinating with internal stakeholders for timely resolution.

Credit Underwriting KYC Verification Customer Service Grievance Resolution Data Validation Confidentiality Excel

Workflow Specialist – Citibank Operations

Tata Consultancy Services

Dec 2011 - Nov 2015 (3 years 11 months)

Handled Citibank credit-card customer queries and workflow-based service requests through structured banking processes. Performed customer profiling, KYC verification, transaction processing, and dispute-related activities.

Customer Service KYC Verification Transaction Processing Dispute Resolution Chargebacks SLA Adherence Process Compliance Excel