I am a dedicated Operations Executive with rich experience working for renowned Organizations. I come with an overall experience of 9 years in Customer Service domains, taking proactive part in operations and coordinating between various departments. I am a keen, hard working, reliable, and excellent time keeper.
At Revolut, I worked as a Support Specialist, investigating and resolving bank transfer inquiries from customers. I communicated closely with banking partners to resolve bank transfer errors and collaborated with product teams to improve relevant integrations and processes. I also helped identify payment processing issues and assisted customers with fund recalls.
As an Operations Executive at Hirect India, I was responsible for achieving team KPIs, conducting KYC documentation, validating details of companies and recruiters, and preventing fake companies and recruiters from using the platform.
At First Advantage, I worked as an Operations Analyst, conducting background verification of applicants and checking court records, public records, address histories, credit histories, and tax information. I ensured all cases were followed up daily to achieve closures within the TAT.
As a Research Associate II at JustDial Pvt Ltd, I created and monitored data management, performed statistical analyses, and compiled and verified information for business decision-making. I also provided online service support to customers and assisted fellow chat agents.
As a Social Media Assistant at 24/7.inc, I offered the best online service experience to customers, handled complaints, and provided solutions and alternatives within the time limits.
