Shalini Suman
@shalinisuman
Fintech operations & payments specialist improving processes through data accuracy, SOPs, compliance, and automation.
IndiaWhat I'm looking for
I’m an Operations & Payments Specialist with 6+ years of experience in fintech and banking operations, focused on process execution, data accuracy, compliance, reporting, and team coordination. In my current role, I supervise daily merchant payment workflows—settlements, refunds, and payouts—while ensuring timely and accurate ERP/CRM system entries and high-quality data.
I develop and maintain SOPs, prepare leadership-facing MIS reports, and support audits and regulatory checks with strong risk controls. I also tackle recurring operational issues by collaborating with Product and Tech teams to improve workflows and introduce automation, while training team members to strengthen process adherence and efficiency.
Experience
Work history, roles, and key accomplishments
Supervise day-to-day merchant operations covering settlements, refunds, and payouts, ensuring accurate and timely ERP/CRM data entries. Monitor data quality, update SOPs, produce MIS reporting, handle high-severity escalations, and support audits and compliance reviews while improving workflows through automation opportunities.
Branch Service Partner (Ops)
Yes Bank
May 2018 - Mar 2021 (2 years 10 months)
Managed daily branch back-office operations including accurate data entry and record maintenance in core banking systems for account opening and onboarding. Ensured compliance with KYC/AML and regulatory requirements, supported audits with reconciliations and reports, and assisted with cash/clearing/vendor payment accuracy while training new staff.
Education
Degrees, certifications, and relevant coursework
Vinoba Bhave University
Bachelor of Commerce, Commerce
Earned a Bachelor of Commerce (B.Com) from Vinoba Bhave University in Jharkhand.
IFBI, Kolkata
Post Graduate Diploma in Banking, Accounting & Finance, Banking, Accounting & Finance
Completed a PG Diploma in Banking, Accounting & Finance at IFBI in Kolkata.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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