Madupu Piyusha
@madupupiyusha
I investigate fraud and disputes while improving finance, banking, and customer operations.
IndiaWhat I'm looking for
At Experian, I investigate fraud, identity-theft, and dispute cases by reviewing customer information, account details, police reports, and supporting documentation. I identify inconsistencies, manage high-volume queues, maintain detailed case records, and escalate complex or high-risk cases.
I've also supported billing, order, technical, and banking operations at Tech Mahindra, 24/7 InTouch, and Q Conneqt for Axis Bank. My work includes resolving billing discrepancies, credit-card queries, customer escalations, account issues, and service requests while following quality, compliance, and service-level processes.
Experience
Work history, roles, and key accomplishments
Investigated fraud, identity-theft, and dispute cases by reviewing customer information and supporting documentation. Managed high-volume investigation queues and escalated complex cases to appropriate teams.
Provided technical and billing support to customers, investigating billing discrepancies and resolving account-related issues. Managed escalations and coordinated with internal teams to resolve complex customer issues.
Provided billing and order support to customers, reviewing billing and order information to identify discrepancies and provide resolutions. Managed customer complaints and escalations while maintaining a professional approach.
Banking Operations
Q Conneqt
Apr 2020 - Oct 2021 (1 year 6 months)
Supported Axis Bank customer and banking operations, handling domestic customer queries related to credit cards, billing, and banking services. Assisted with escalated customer issues and coordinated with relevant teams for timely resolutions.
Education
Degrees, certifications, and relevant coursework
Padala Rama Reddi College
MBA, Finance
Pursuing an MBA in Finance, expected to complete in 2026.
Vandana Degree College
Bachelor of Commerce, Computers
Completed a Bachelor of Commerce with a focus on Computers.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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