Niyati yadav
@niyatiyadav
I support fintech operations with accurate case handling, risk awareness, and AML/KYC-focused process discipline.
IndiaWhat I'm looking for
I've supported customer and account operations in fintech environments at Teleperformance, handling queries, reviewing case details, and routing discrepancies through defined escalation procedures.
At TaskUs, I worked in structured customer operations, resolving issues while following SOPs, quality controls, confidentiality requirements, and documentation standards.
My experience at Q Connect strengthened my ability to manage customer queries, document interactions accurately, and escalate sensitive cases appropriately.
I'm now focused on Financial Crime operations, where I can apply my attention to detail, investigation mindset, customer-data confidentiality, and fintech process experience to AML/KYC, transaction monitoring, fraud prevention, and compliance reviews.
Experience
Work history, roles, and key accomplishments
FinTech / Customer Operations
Teleperformance
Handled customer and account-related queries in a process-driven fintech environment, following defined workflows and quality standards. Reviewed customer information and case details to identify discrepancies and route issues appropriately.
Customer / FinTech Operations
TaskUs
Worked in a structured customer operations environment supporting process and service requirements. Handled customer interactions, issue resolution, and escalation while maintaining accuracy and professionalism.
Customer Care Executive
Q Connect
Managed customer queries and provided accurate, timely issue resolution. Documented interactions and escalated complex or sensitive cases according to process.
Education
Degrees, certifications, and relevant coursework
Saint Paul Institute of Professional Studies
Bachelor of Commerce, Commerce
Pursued a Bachelor of Commerce degree.
St. Arnold School
Higher Secondary Education, General
Completed higher secondary education.
St Arnold School
Secondary Education, General
Completed secondary education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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