Looking for a job

SHUBHAM THAKUR

@shubhamthakur7

Operations Manager at OYO Hotels and Homes in Japan, where I managed hotel operations, revenue checks, and customer experience.

India

Message

What I'm looking for

I’m looking to join a progressive organization that supports continuous learning, lets me apply my knowledge and skills to current trends, and works as a team toward organizational and individual growth.

At OYO Hotels and Homes in Japan, I worked as Operations Manager for the Central Region, training locally hired AGMs and inspecting properties for operational standards. I also checked revenue inclusion for OYO and hotel bookings.

At OYO Hotels and Homes, I worked across partner operations, customer experience, pricing, and CRM. My work included handling partner issues, updating app and website offers, and reviewing conversion drops.

At Big Wings LLC, I progressed from Logistics Coordinator to Team Lead - Logistics, supporting shipment processes and coordinating a team. Most recently, as Team Leader at 90 day Credit Experts, I oversaw billing operations and collections, handled escalated customer issues, and managed billing and collection agents.

Experience

Work history, roles, and key accomplishments

Team Lead - Logistics

Big Wings LLC

Jun 2023 - Aug 2024 (1 year 2 months)

Managed a team of logistics coordinators, oversaw shipping processes, resolved escalations, and conducted root cause analysis to improve operations.

Logistics Team Management Shipping Root Cause Analysis Data Analysis People Management Time zone Coordination

Logistics Coordinator

Big Wings LLC

Nov 2022 - Jun 2023 (7 months)

Coordinated with freight brokers and customers, scheduled service requests, monitored driver performance, and identified operational improvements.

Freight Brokerage Customer Service Scheduling Driver Monitoring Dispatch Process Improvement

CRM Associate

OYO Hotels and Homes

Apr 2021 - Sep 2022 (1 year 5 months)

Managed OYO app and website offers, updated customer coupons, and worked on conversion and realization metrics including RCA analysis.

CRM Offer Management Conversion Rate Optimization Data Analysis RCA DAU

Partner Associate

OYO Hotels and Homes

Feb 2020 - Apr 2021 (1 year 2 months)

Handled partner issues, managed property guest experience ratings, set pricing based on RevPAR, and conducted monthly property reconciliations.

Partnership Management Guest Experience Pricing RevPAR Reconciliations

Operations Manager

OYO Hotels and Homes

Sep 2019 - Feb 2020 (5 months)

Trained local AGMs, audited properties for revenue inclusion, ensured daily property standards, and focused on fraud prevention and revenue maximization.

Operations Management Training Audit Revenue Management Fraud Prevention Customer Experience Walk In Conversion

Area General Manager

OYO Hotels and Homes

Aug 2018 - Sep 2019 (1 year 1 month)

Audited properties for revenue inclusion, inspected daily operations, managed revenue and pricing inputs, and trained staff to improve customer experience.

Operations Management Audit Revenue Management Pricing People Management Customer Experience Fraud Prevention

Sales Intern

OYO Hotels and Homes

Mar 2018 - Aug 2018 (5 months)

Cross-sold travel packages, signed on new travel agents, performed clerical tasks, and collected offline rates from hotels across India.

Sales Cross Selling Travel Packages Travel Agency Management Data Collection

Team Leader

90 Day Credit Experts

Jan 2024 - Present (2 years 9 months)

Oversee billing operations and collections, manage a team of billing and collection agents, and ensure compliance with financial guidelines and audits.

Billing Operations Collections Accounts Receivable Team Leadership Compliance Audit SLA Management Negotiation