Krati Chaddha
@kratichaddha
I improve customer operations, protect revenue, and turn high-volume data into actionable business insights.
IndiaWhat I'm looking for
At OYO Vacation Homes, I improve guest experience and operational delivery by resolving service cases, managing charge recovery, and keeping revenue processes accurate.
I've resolved 3,500+ guest cases, executed 40,000+ daily charge-recovery tasks with zero revenue leakage, and contributed to more than €1,000,000 in peak-season revenue. I also supported a 2.03-point improvement in guest review ratings and Nord region gross margin performance.
I work across finance, product, customer experience, vendors, and OTA platforms to maintain audit-ready records, prevent operational backlogs, and identify pricing risks. My work includes payment checks, refunds and reconciliation, performance reporting, cost elimination, and data-backed recommendations for senior stakeholders.
Previously, I managed documentation and debt collection at Genpact and customer onboarding, CRM integrity, and client relationships at American Express. I'm looking to bring my operations, coordination, and analysis experience to an Operations Executive, Operations Coordinator, or Business Analyst role.
Experience
Work history, roles, and key accomplishments
Customer Experience & Service Delivery Executive
OYO Vacation Homes
Jan 2024 - Present (2 years 8 months)
Drove guest experience improvements by resolving 3,500+ cases and executing 40,000+ daily charge-recovery tasks with zero revenue leakage. Managed OTA tasks, vendor initiatives, and cross-functional coordination to support operational efficiency and revenue growth.
Managed end-to-end client documentation and debt collection processes, ensuring accuracy and compliance. Handled client interactions to resolve queries and improve portfolio recovery rates.
Drove new customer acquisition through targeted sales strategies and managed CRM data integrity. Built client relationships by identifying upselling opportunities and resolving service issues.
Education
Degrees, certifications, and relevant coursework
GL Bajaj Institute of Management & Research
Post Graduate Diploma in Management, Management
2021 - 2023
Pursued a Post Graduate Diploma in Management from GL Bajaj Institute of Management & Research, Greater Noida, from 2021 to 2023.
Kanpur University
Bachelor of Commerce, Commerce
2018 - 2021
Completed a Bachelor of Commerce from Kanpur University, Kanpur, from 2018 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Skills
Interested in hiring Krati?
You can contact Krati and 90k+ other talented remote workers on Himalayas.
Message KratiGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
