At Treebo Hotels, I manage Park Inn & Suites by Radisson corporate and B2B reservations from booking requests through confirmation, changes, partner coordination, and closure. I also create, reissue, and correct PMS invoices, verify payments against bank statements, and follow up on discrepancies.
I redesigned call-reporting and turnaround-time dashboards and automated Slack reminders and hourly reporting using Kapture data. I also support hotel partners with PMS issues, manage QC reports, and prepare root-cause analyses for relevant cases.
